CollectPlus now has artificial intelligence built in. ICCO chose Google Gemini, and it works from the screens your staff already use.
What it does
- Call transcription. Gemini transcribes a recorded call and identifies each person on it, which is one of the reasons we chose it. You can then ask questions about what was discussed, or review how the call was handled.
- Document summaries. A short summary of a long document in a few seconds, even when the document is a PDF or a scan.
- Document comparison. Pick two documents from the document repository and see how they differ.
- Questions across documents. Select several documents and ask one question about all of them, for example: which document contains the affidavit, and when was it filed?
And in CollectPlus 12
CollectPlus 12 takes AI further: next-step suggestions for each debtor, a daily briefing for collectors, and an AI chat assistant in the debtor portal that hands the conversation to a collector with a summary. See automation and AI.
In CollectPlus 12, AI runs on Google Gemini through Vertex AI in your agency's own Google Cloud project, and Google bills your agency for that usage.