Technical overview

A Microsoft stack your IT team already knows

CollectPlus 12 is a web app on ASP.NET Core and Microsoft SQL Server, with a Windows application for the back office. ICCO hosts and maintains it, and hosting is included in the price.

  • ASP.NET Core (.NET 8)
  • Microsoft SQL Server
  • Hosted by ICCO

Architecture

How the pieces fit

Collectors, creditor clients and debtors use one web app. Back-office staff also use the Windows application. Both work on the same Microsoft SQL Server database, so a payment taken on the web shows in the back office at once.

Services beside the web app store documents, render reports, run unattended jobs and give your vendors an API.

Hybrid by design

What runs where

CollectPlus 12 is a hybrid. Daily work runs in the web app, and the Windows application, which is included, keeps the back-office work that has not moved to the web yet. Each release moves more of it.

In the web app

  • Work queues, debtor records, contact plans and the interaction timeline
  • Payments, card and ACH batches, payment posting and payment plans
  • Creditor setup, fee structures, placements and check runs
  • The creditor portal and the debtor portal
  • Document batches, workflow rules and the form designer
  • Dashboards, reports and the web administration console

In the Windows application

  • Trust accounting: bank reconciliation, deposits, refunds and voids
  • Creditor invoices
  • Referring accounts to an outside agency, with the referral history
  • Text message settings and the replies screen
  • SIP softphone and TAPI phone system integration
  • A number of settings screens

Hosting and requirements

Where it runs, and what you need

Hosted by ICCO

The standard setup, included in the price. ICCO hosts and maintains the web app and the database, and applies every upgrade.

Web app
A web browser on a computer, tablet or phone. Nothing to install.
Windows app
Installed on the Windows computers of the people who do back-office work.
Upgrades
Included, and applied by ICCO.

Your own servers or cloud account

If your policies require it, ask us. CollectPlus runs on Windows servers, on your premises or on virtual machines in a cloud account.

Web server
Microsoft IIS 10 with the ASP.NET Core 8 Hosting Bundle and WebSockets. The web app needs a host name of its own.
Database
Microsoft SQL Server with SQL Server Reporting Services. CollectPlus 12 is developed and tested on SQL Server 2025.
Hardening
Documented standards for single-server, separate-server and multi-tenant installations.

The full CollectPlus 12 requirements document is coming soon. Until then, ask us for the requirements that apply to your setup.

Integrations

What CollectPlus connects to

New customers get free integration with the third-party systems they already use.

Use another vendor? Tell us which one when you book a demo.
Web services API
SOAP and REST calls with JSON. Each vendor gets its own API user, with permissions per call.
File imports
Placement files with column mapping, a preview, duplicate handling and an undo. Payment files can be imported on a schedule.
Payments
Cards through Authorize.Net, NMI or Clover. ACH batches as NACHA files for your bank, and one-time ACH payments through NMI.
Text messages
Two-way texts through MessageMedia, with replies, delivery status and STOP handling.
Telephony
Click-to-call and a call card with Intermedia Unite in the web app. SIP softphones and TAPI phone systems in the Windows application.
E-signature
ICCOSign, built in. DocuSign and SignNow are supported too.
AI
Google Gemini through Vertex AI, in your agency's own Google Cloud project.
Credit bureaus
TransUnion and Equifax credit reports, requested from the debtor's record.
Other systems
CollectPlus can call third-party APIs through configuration, without code changes.

Operations

Running it day to day

Unattended jobs

The scheduler runs letter batches, e-signature follow-up, AI jobs, queue actions and payment-file imports without anyone at a desk.

Background processing

Card and ACH batches, check runs and payment posting run as background jobs, with protection against double charges and double payments.

Administration

The web administration console configures the system from the browser, with a search that finds any setting.

Reports

SQL Server Reporting Services reports open in the browser as PDF or Excel, and grids export to CSV where you allow it.

Documents

Letter templates are Word (.docx) files with merge fields. The server produces PDFs with LibreOffice, so Microsoft Word is not needed on the server.

Security

Two-factor sign-in, permissions down to a field, an audit trail and field encryption. Security controls

FAQ

Technical questions

More on the security page and the pricing page.

CollectPlus 12 is a hybrid. Collectors, creditor clients and debtors work in a web app, and the Windows application handles back-office work such as trust accounting. Each release moves more of it to the web.

The web app needs only a web browser. The Windows application is installed on the computers of the people who do back-office work.

Microsoft SQL Server, with SQL Server Reporting Services for reports. The web app and the Windows application work on the same database.

ICCO hosts CollectPlus, and hosting is included in the price. If your policies require your own servers or cloud account, ask us.

Yes. SOAP and REST web services let your vendors and systems read and write data. Each vendor gets its own API user, with permissions per call.

Bring your IT team to the demo

We walk through the architecture, hosting and integrations, and answer your questions.

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