Many debtors would rather deal with a balance at night, on their phone, than call during office hours. The CollectPlus 12 portal lets them, and it carries your agency's name and wording.
Balances and payments
- Every account. Each account shows its balance, the original amount, what has been paid and the percentage paid.
- Pay by card. Debtors pay an account by card from the portal, and a debtor on a payment plan sees the scheduled and paid payments and can pay the next one.
Documents and messages
- Sign online. Debtors read and sign documents with ICCOSign, including documents with several signers, and can download the signed copy.
- Secure messages. Debtors write to your team by topic, with attachments. Each conversation is kept on the debtor's record, and an unread badge shows replies.
- "How did we do?" When a request is closed, the debtor can rate it from one to five stars and add a comment, and your staff see the rating on the task.
- Live chat. Debtors chat with your team from the portal's chat page, and collectors handle several chats at once. The transcript is saved to the debtor's record.
Contact preferences without a password
Add a preferences link to your emails and texts, and each person can turn each kind of message off or back on, or stop all email, without signing in.
Your agency's portal
The portal's home and sign-in pages use collections wording in English and Spanish, and your agency adds its own name, licence numbers and disclosures.
Secure messages, ratings, chat and contact preferences are each switched on and set up by your agency. Card payments need a card processor. More about the debtor portal.