Agencies and in-house receivables teams often delay replacing an aging system because they worry about losing years of collector notes, breaking active payment plans or rebuilding creditor fee rules from scratch. Here is how an ICCO implementation moves your operation into CollectPlus 12 step by step.
1. Converting your existing debtors, accounts and history
Every CollectPlus customer runs on a standard, documented Microsoft SQL Server database. Instead of forcing you to import flat spreadsheets by hand, ICCO's senior developers work directly with the exports or database backup from your current system:
- Debtors, co-debtors and custom identifiers. Names, addresses, phone numbers, emails, do-not-contact flags, and your own or your client's identifiers (such as a patient ID or student ID).
- Accounts, principal, interest and fees. Original placement amounts, accrued interest, fees, adjustments and current balances tied to each creditor client.
- Transactions, payment schedules and notes. Historical payments, active installment plans, promises to pay and time-stamped collector notes so your team sees the full story on day one.
2. Setting up your creditors, fee structures and letters
While the data conversion is prepared, we configure CollectPlus around the rules your business already runs on:
- Creditor terms and fee structures. Contingency percentages, flat fees, tiered rates, settlement authority per creditor and check-run remittance schedules.
- Work queues and contact plans. Ranked collector queues, automatic letter and task schedules per creditor, and custom screens or fields created in the browser form designer.
- Microsoft Word letter templates. Your validation notices, settlement offers and payment reminders, enhanced with QR codes and payment link merge fields.
3. Connecting your third-party providers at no extra charge
New customers receive free integration with the third-party systems they already use, including:
- Payment gateways: Authorize.Net, NMI and Clover for cards, one-time ACH debits, payment links and scheduled batches.
- Communications & telephony: Two-way text messaging, email delivery, and click-to-call with Intermedia Unite.
- E-signature & healthcare clearinghouses: Built-in ICCOSign plus DocuSign and SignNow, and clearinghouse SFTP (such as TriZetto) for 837P claims and 999/277CA acknowledgements.
4. Test conversion review, training and go-live
Before your team switches over, we load a test conversion of your real data so your managers can inspect balances, creditor reports and work queues side by side with your old system. Once your team approves the test load and completes training, we run the final cutover so collectors sign in to the CollectPlus 12 web workspace without losing a day of work.